I. General Provisions

Organization Information

Name: CROMEDIC ASSISTANCE d.o.o.

Headquarters: Zagreb, Sisačka cesta IV. Odvojak 14A

VAT ID: 95919289371

Registration Number: 081206783

Email Address: office@cromedic.com

Company registered in the Commercial Court of Zagreb

Name: CROMEDIC AMBULANCE, institution

Headquarters: Zagreb, Sisačka cesta IV. Odvojak 14A

VAT ID: 53306211023

Registration Number: 081186912

Email Address: office@cromedic.com

Institution registered in the Commercial Court of Zagreb

The aforementioned institution provides internet services through its website on the domain www.cromedic.com, including offering data on the internet, promoting its activities via the internet, and enabling the search for data and services transmitted through the electronic network, which facilitate network access or store user data, as well as managing the content of the specified website.

These General Terms and Conditions regulate the conditions and rules for the use of the aforementioned website by the User. The General Terms and Conditions are published in Croatian.

For these General Terms and Conditions, a User of the service is any individual over 18 years old or a legal entity on whose behalf the website is used by an individual over 18 years old.

By using the website, the User confirms that they are familiar with the General Terms and Conditions and agrees to use the website solely by these rules.

The User uses the website on their behalf and at their own expense and is personally responsible for protecting the confidentiality of any passwords required during the use of the website.

The organization commits to protecting the personal data of all Users of the website as described in the Privacy and Data Security Statement, which can be read at the following link.

Due to technical maintenance or resolving potential issues during the maintenance of its website, the organization reserves the right to disable the website or access it, which may result in a service interruption for which they are not responsible. The User agrees that the use of the website depends on internet access availability.

The organization reserves the right to modify or discontinue any segment of its operations and the website usage conditions at any time, including the manner and speed of data transmission.

The organization reserves the right to change any of the provisions stated here and/or the Privacy and Data Security Statement at any time and without prior notice due to legal obligations or business changes.

The website is the exclusive property of the organization, and the User is prohibited from posting or transmitting any data through this site that threatens or limits the rights of third parties or involves inappropriate or illegal activities, especially those related to the violation of third-party privacy, offensive or discriminatory content, or advertising of third parties.

All data on the site, including the site design and overall visual identity, as well as the site content, are the exclusive rights of the organization, and any copying, distribution, transmission, publication, linking, or any other modification of the site without prior explicit approval is prohibited. Any actions contrary to this prohibition are subject to criminal, civil, and/or material liability. The organization reserves the right to change, adapt, modify, delete, or remove any described content.

In the event of any unacceptable behavior by the User while using the website or in case of non-compliance with these rules, the institution is authorized to terminate the business relationship with the User and use legal means to protect its rights.

The User is authorized to download, print, and store materials from this website solely for their personal use.

Communication between the User and the organization is conducted in writing (email or registered mail), and complaints, requests, and objections, as well as responses to them, are delivered within the legally prescribed deadlines, by the Consumer Protection Act, the General Data Protection Regulation (GDPR), the Act on the Implementation of the General Data Protection Regulation, etc.

The website www.cromedic.com may contain links to other sites owned and operated by other entities. The organization does not manage the content and data of these sites, does not make specific recommendations for using these sites, does not guarantee truthfulness, or take responsibility for the content of these sites, products, and services. In the case of using third-party websites, it is recommended that the User first review the data protection rules, general business conditions, and usage guides of the specific website being used. It is also recommended that the User independently assess the authenticity and risk of using any site whose link is on this website or that indicates it is www.cromedic.com (including those whose links are sent via email), and the User uses such sites at their own risk.

Any changes related to data protection and confidentiality will be published on this website, and where possible and appropriate, the User will be notified of such changes via email.

Users are encouraged to regularly check for updates or changes to data protection conditions and the consequences of such changes.

II. Telecommunications

The organization may enable the User to communicate via email or other forms of telecommunications. These forms of communication can be used exclusively for inquiries about the activities and services provided by the organization, for submitting suggestions and commendations, or for giving opinions on certain services, and in the case of email communication, for submitting written complaints.

The organization will not act on orders and other instructions received via email or other forms of telecommunications that do not allow for the certain determination of the identity of the sender, nor will it communicate information that legally constitutes business secrets via these communication channels.

Telecommunications must not be used or abused for exchanging messages, photos, videos, or audio materials that are prohibited, immoral, offensive, threatening, or political, that violate copyright, contain viruses or other malicious programs, or otherwise negatively affect operational systems.

If the User violates any of the obligations from the previous paragraph of these Terms, the institution is authorized to immediately and without prior warning terminate the established telecommunication connection with them.

Messages exchanged between the organization and the User via email, chat, or other forms of telecommunications are confidential and intended solely for the User to whom they are sent, and the User agrees not to disclose or use them for third parties or the public without prior written consent from the institution.

III. Applicable Law

The organizations are registered in the commercial register of the Commercial Court in Zagreb, Republic of Croatia, and in conducting their registered activities, they apply the positive legal regulations of the Republic of Croatia and applicable EU regulations.

Any disputes that may arise in connection with the use of this website and these terms and conditions will be resolved amicably in accordance with the relevant regulations applicable in the territory of Croatia, and in case of inability to reach an amicable resolution, the competent court in Zagreb will have jurisdiction.

IV. Cookie Policy

To ensure this website functions properly with all its features and to continue improving the site and enhancing the user experience, we need cookies. According to European Union regulations, effective from March 25, 2011, we are required to obtain your consent before storing cookies. This means that by using this website, you have the option in a special browser to either accept or reject the use of these files. If you disable cookies, unfortunately, you will not be able to use certain functionalities of the website that rely on this technology.

We also use cookies for tracking visit statistics: cookies collect information about visitor interactions on our website, as well as for the normal functioning of web applications: cookies are used for the normal functioning of certain website features that facilitate user access to content.

With third-party cookies like those from Google, Facebook, etc., we can collect data about website visits and usage, your IP address, the type of operating system you use, the language you use, the browser you surf on, and similar data. All data is collected anonymously and cookies cannot reveal your personal identity. If a user does not want cookies to be left on their computer, they need to delete or block them in their browser. Deleting or blocking cookies will make accessing website content more difficult.

What are cookies? Cookies are small text files that a website saves on your web browser on your computer or mobile device (depending on which device you access the site with) when you first visit that website. After the first visit, each time the web browser requests an identical page from the server, cookies are sent from the user’s computer to the server. This way, the server can identify and track the web browser. We use the term cookies for all files that collect data in the manner described above. There are several types of cookies:

• Temporary cookies (session cookies): These are automatically removed from your computer when you close your web browser. They store temporary data (e.g., items in a shopping cart).
• Persistent cookies: These remain stored on your computer even after you close your web browser. They store information, usually your settings when using a site. Persistent cookies remain on your computer until you manually remove them or until they expire.
• First-party cookies: These come from the website you are viewing and can be either temporary or persistent. They store data such as your username and password, so you don’t have to log in every time you visit.
• Third-party cookies: These come from domains different from the one shown in the address bar. Websites can contain content from other areas (such as banners), which opens the possibility of tracking a user’s browsing history. Privacy settings in most modern browsers allow you to block third-party cookies.

V. Final Provisions

If any part of these General Terms and Conditions of Use of the Website is considered null or unenforceable, it does not affect the validity of the remaining parts of the rules and conditions, which remain in force and have legal effect.

For any questions that are not regulated by these General Terms and Conditions of Use of the Website, Users are directed to contact us via email.